Troubleshooting Tips for
GuideSpark Communicate Cloud®
If you are having problems accessing the content or watching a video, please try these items:
Refresh the page and try again.
Clear your browser cache and try again.
Network bandwidth requirements:
600 kb/s connection for Low-Resolution video.
1000 kb/s Download Speed for Standard-Resolution video.
2000 kb/s for HD 720p High-Resolution video.
Internet Explorer 11 on Windows 7 uses progressive streaming with standard resolution video and requires 450 kb/s.