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The world of work looks a lot different than it did a year ago, and many are predicting we’ll see lasting changes for years to come, including more organizations opting for permanently remote or hybrid work environments. In this context, the process of successfully onboarding new employees has become more important — and more challenging — than ever before.

Onboarding is a key program that can make or break an employee’s decision to stick around for the long term. Any amount of turnover can harm company culture and productivity, and it can take a serious toll on your bottom line. A great onboarding experience can improve retention by 82 percent. On the flip side, it costs 6-9 months’ worth of a departing employee’s salary to identify and onboard a replacement.

According to a pre-pandemic survey by Gallup, only 12 percent of employees agree their employers do a great job of onboarding. If companies were struggling to deliver great onboarding experiences in person, there’s no reason to think the virtual versions of those same experiences will be any more effective. Agile business leaders need to take this time to reimagine the onboarding experience, leveraging new tools and technologies to create people-centric programs that successfully welcome new hires.



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