There’s no doubt the pandemic has changed everything about the way we work. While some of us have transitioned to remote work—which comes with its own unique set of challenges—many others who are still working on-site are burdened with the stress of working with the public amid a global health crisis…

While the world of work was certainly well on its way to becoming more digital and remote-friendly prior to the pandemic, the arrival of COVID-19 accelerated the digital transformation timelines of many organizations. Years-long plans turned into overnight changes…