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Employees need a lot right now—and one of the most urgent things is information. What are the changes to our sick-leave policy? When should I anticipate coming back to the workplace? Will we still receive performance bonuses?

Among all of the imperatives we face in the COVID pandemic, communication is the most important of all. In theJosh Bersin Academy’s Big Reset initiative, nearly all participating HR leaders recounted how they have ramped up the frequency, transparency and types of communications going to employees. CEOs are appearing on video weekly; companies are creating specialized social channels to discuss work at home, family and benefits issues; and HR teams are pushing out policy and plan updates as health conditions continue to evolve.

 

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