Middle class America is expecting to push out full retirement even later due to financial worries. We’re also expecting to have to save more. Yet almost half of us haven’t worked out how long we can last on what we’ve got already.

According to Wells Fargo’s new survey:

• Almost half said that they expected to continue in the same job or a similar job of similar responsibility (expecting the same income level, we presume).
• More than half said they need to significantly cut back on spending now to save for retirement.
• More than 25% of 20-30-year-olds expect no income at all from Social Security during retirement.

Another new report, “The Financial Recovery for Retirees Continues“, released by The Society of Actuaries, LIMRA and the International Foundation for Retirement Education offers this finding:

• The number of people who have NOT yet estimated how long their assets will last in retirement INCREASED significantly (to 46% from 38% last year).

Let’s review these results.

• We know we have to work longer.
• We’re hoping to make the same pay in the same jobs well into retirement.

But,

• We haven’t worked out if we actually have enough to retire based on what we have now.
• We think we need to save more than we are managing now in order to retire comfortably.

No wonder so many of us are worried and preoccupied. Except, of course, for the ones who are just burying their heads in the sand!

Sounds like a lot of us could benefit from a Financial Assessment and some Next Steps guidance.

Findings from the 2011 Aflac WorkForces Report highlighted the discrepancy between how companies and their workers view benefits communications:

• 85% of employers believe their HR departments are effective at benefits communication
• 27% of employees say their HR communications are not very/not at all effective
• 39% say the efforts are somewhat effective

And yet everyone agrees there is much needed improvement:

• 8% of employees say they are fully engaged in making benefits decisions
• 63% of companies say their workers need to be more engaged

What’s at stake? Not surprisingly, workers who are unprepared and under-protected against an accident or illness are highly vulnerable to the financial implications of an unexpected health event.

As more and more organizations realize, the health and financial wellness of an employee has a direct effect on the company’s productivity and retention levels.

• Companies are paying three times as much as last year in health premiums
• Most employers think their benefits communication is effective but few employees feel well informed
• Under-educated employees are making expensive decisions

Surely there are more options for proactive organizations than just waiting for the US Congress to work together to uncover ways to reduce both the country’s budget deficit and soaring health care costs. At the recent 24th Annual Benefits Forum and Expo in Dallas, two industry experts highlighted some key ways to reverse these trends.

Repeat after me: Improve Benefits Communication
Benefits Communication expert, Jennifer Benz, spoke about the need to simplify benefits for employees. According to her, benefits managers have an opportunity to solve one of the country’s biggest problems just by improving benefits communication.

Put benefits information online, outside the firewall. Establish a year-round dialog with employees through social media. Use public health services and other existing resources to promote benefits.

Balance Health and Financial Wellness
Ron Leopold, Vice President and National Medical Director of MetLife U.S. Business and industry thought leader, advises organizations to focus on helping employees find physical and fiscal success.

“There is a yin-yang relationship between health and financial,” Leopold said. “People who are financially secure are in a better position to maintain better health and people who are not financially secure face greater obstacles in terms of getting healthy and getting health care coverage.”

So there you have it. Improve benefits communications and invest in all-around wellness. Problem solved! If only getting Congress to work together was so easy…

Start with a Financial Health Assessment

initiatives are:   (1) becoming much more comprehensive and (2) demonstrating tangible business value.

In our own experiences with HR professionals, we see the expansion every day.  Wellness strategies are evolving and many employers are looking to better understand how employee money issues are impacting the productivity of their organization.

Sound overwhelming?  Well, it doesn’t have to be.

If you’re looking for a simple and cost-effective way to get your arms around financial wellness, we recommend starting with a financial health assessment. Think of it as a biometric screening of an employee’s financial health. Once you understand which issues are impacting employee productivity the most, you can confidently introduce programs that address the highest priority problems.  And, with an annual assessment, you can measure the progress you’ve made and demonstrate value.

Here are some important qualities that you’ll want to look for in an employee financial health assessment:

1. Be sure it addresses the complete financial picture. In addition to retirement, you’ll want to dig into credit/debt, personal protection and basic cash flow and budgeting issues.  Just as important is measuring the level of financial stress that employees are under which can have damaging impacts on productivity.  The Personal Finance Employee Education Foundation offers a Personal Financial Wellness Scale (free of charge) well suited to measuring financial stress.
2. Be clear about your intentions.  When it comes to something as personal as money, many employees may be reluctant to share information with their employer.  We recommend that employers only view the data in aggregate and be clear in communications with employees about what the data is being used for.
3. Keep it short and offer an incentive.  In addition to effective communications, keeping the assessment to 10 minutes in length and offering an incentive will really help drive participation rates.  Many of our customers have seen success with gift cards, deposits into a 401(k) or HSA and of course cash works too.
4. Reporting should be actionable – for employee and employer.  Upon completion of the assessment, an employee should receive immediate and easy to understand feedback about how to improve their personal situation.  For employers, it’s important to recognize that at the end of the assessment all you’ve got is data.  The hard part is in interpreting it.  Be sure that you have a capable team working with you that can benchmark the results, prioritize issues and provide you with actionable conclusions.
5. On-ramp to a full solution.  So, 37% of your employees are struggling with debt issues.  Now what?  You may want to choose an assessment provider that can offer an easy transition to education and services.

40-52% of workers are delaying their retirement.

70 is the “new 65,” according to Sun Life Financial. Their Unretirement Index, along with Towers Watson’s 2010 Global Workforce Study, show that 40-52% of Americans will delay their retirement due to ill financial health.

Towers Watson found 68% of those workers will continue working in order to keep their health care coverage, while 61% cited their lacking 401(k) plans as the reason for staying. Sun Life found that only 25% are “very confident” they will be able to cover medical expenses in retirement.

Americans are also changing their current lifestyles to meet their financial needs and cope with financial fears by reducing spending and debt, and increasing saving and investing. About 18% are even putting off routine medical procedures to save money.

Better education leads to higher FSA enrollment, which saves employers money on taxes.

Good benefits communication can raise employee Flexible Spending Account enrollment by 20% or more, a recent study found. The benefits of an FSA may be obvious to the seasoned HR Director, but not all employees – or employers – know how valuable these accounts can be.

Both employee and employer enjoy significant tax savings when FSAs are used. Employees save on federal and FICA taxes, plus any additional state and local taxes on medical items paid for through their FSA.

Employers, meanwhile, avoid the 7.65% FICA tax on employee wages. Based on the average annual contribution of $1,340, employers can save $100 per employee. 100 new participants means an average $10,000 in savings per year.

The study set four keys to a successful FSA enrollment campaign:

Know your audience. The study found these statistics about FSA participants:

• Average age: 43
• Marital status: 67% married (59% with children)
• Median income: $55,000-$65,000
• Key benefits decision-maker: Female

The study also found that employees use FSAs to reduce their taxable income, cover gaps in health plans, and finance dependent care.

Craft Key Messages. Clear up common misunderstandings, while highlighting key points clearly and concisely.  For example:

• An FSA is not another deduction, but money already being spent.
• The depth and breadth of eligible expenses, i.e. vision care to day care.

With FSAs, it’s easy to get bogged down in the details so be sure that you really focus on what most employees need to know to make a decision.

Select Methods of Communication. You probably don’t need to be convinced that these days employees across most demographics are accessing this type of information on the web.  Try and stay away from lengthy, static PDFs and brochures and avoid locking your materials behind the firewall, where family decision makers can’t get to it easily.  Putting together a short video on the benefit can be a really effective way to provide something engaging while allowing you to explain the benefit in more conversational terms.

Schedule Enrollment Communications. Reach out to employees up to 6 months in advance with education, as well as re-enrollment and qualified change in status communications.

Mega-Trends That Will Change Wellness Communication… Forever.”

Financial Wellness is a Key Component of your Wellness Strategy

Note trend #7, “Snacking well and saving well are connected.”  The study notes that smart wellness programs integrate financial and health literacy topics.  More and more, traditional health wellness companies and employers alike are beginning to recognize employee financial health issues as a key issue to address in a complete wellness program.

Financial Wellness ROI

who “tough it out” and come to work but operate far below normal productivity. But, there are many types of presenteeism.  There could be any number of reasons why an employee checks out and productivity suffers.  And, while presenteeism is a relatively new term, you likely have some established policies in place for helping employees stay focused at work.  For instance, over half of US companies have blocked access to Facebook, Twitter and MySpace.  Presenteeism, in its entirety, is a huge productivity issue that far exceeds that of absenteeism.

To say that presenteeism is an ambiguous problem is certainly an understatement.  It’s impossible to measure, difficult to address and simply acknowledging that presenteeism is an issue at your organization tends to imply that the company is not well run.

But, you may find that you can take steps to address the core drivers associated with presenteeism.  And by taking steps to proactively address those core employee issues, you can solve a large portion of the problem.  Similar to the issue of employee stress, recent studies show that employee money issues are a major root cause driver of presenteeism.

Think about it for a moment.  If you were in debt trouble, on the verge of losing your home or had your retirement cut in half due to the recession, wouldn’t you spend time at work dealing with these issues? Even the model corporate citizen would have trouble answering “no” to this question.

But just how big is the problem?  Well, the Personal Finance Employee Education Foundation recently did some studies on personal financial distractions in the workplace.  You can estimate the annual cost of financial distractions at your organization with this calculation:

1. Employees in your organization: ______________
2. Divide by 4 (1 in 4 employees is in financial distress on average)
3. Multiple by 16 hours (distressed employees spend 12-20 hours per week at work on money issues)
4. Multiply by 12 months in a year
5. Multiply by average hourly wage of your employees:__________

For example, an organization of 1,000 employees has approximately 250 financially distressed employees.  The company loses 16 hours of productivity per month for each of these employees which results in 48,000 hours of total lost productivity per year.  Assuming an average annual salary of $50,000/year, this company incurs $1,200,000 per year in lost productivity from financial distractions.

This is just one of several important issues that drive the need for financial wellness in the workplace.  If you take the time to sit down with the numbers, you will likely find that introducing these types of programs may be one of the higher ROI initiatives you have available to you.

Achieving Well-being

But what does that term wellness really mean?  What are the determinants?  How do you measure employee well-being and what sort of programs can you put in place to improve it?

These are not easy questions to answer but certainly relevant if the goal of your benefits program is ultimately employee wellness.

A recent study by Gallup, in partnership with leading economists, psychologists and other acclaimed scientists uncovered the common elements of well-being that transcend countries and cultures.  In Gallup’s initial research, they asked people what “the best possible future” for them would look like. They found that when evaluating their lives, people often give disproportionate weight to income and health: across the groups Gallup surveyed, “good health” and “wealth” were two of the most common responses.

After completing a broader study, Gallup’s research revealed the universal elements of well-being that differentiate a thriving life from one spent suffering. They represent five broad categories that are essential to most people:

1. Career Well-being: how you occupy your time — or simply liking what you do every day
2. Social Well-being: having strong relationships and love in your life
3. Financial Well-being: effectively managing your economic life
4. Physical Well-being: having good health and enough energy to get things done on a daily basis
5. Community Well-being: the sense of engagement you have with the area where you live

The study goes on to point out that if we’re struggling in any one of these domains, as most of us are, it damages our well-being and wears on our daily life.  Unfortunately, only about 7% of people surveyed are thriving in all 5 areas.

As an employer, you probably offer programs in a number of these areas.  For instance, you likely have a talent management system that helps employees manage their career growth and job satisfaction.  As a part of your benefits offering, you may provide wellness programs dedicated to improving employee physical and mental health.  You may even have initiatives that promote community involvement.

But what are you doing to address employee financial well-being?  What programs do you have in place that help employees truly solve their financial issues and improve their financial health?  Given the economic volatility that has plagued the last few years, shouldn’t this be an area of focus?  Interestingly, the financial well-being component, while arguably one of the more important aspects, has been largely under-served by employers.

Financial Wellness is the logical next phase when it comes to ensuring the well-being of employees.  In fact, research and evidence suggests that it is employer investments here that will ultimately be the most productive.

“Over the last two years, HR interest in effective approaches for helping employees understand their workplace benefits and solve their personal financial issues has grown considerably,” said John Wolff, Vice President, Business Development.  “This newsletter will serve as a platform for sharing what we’ve learned in a decade of experience helping employees in these areas.”

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